Frequently Asked Questions (FAQ)
Authenticity & Certification
Is your jade real?
Yes. All of our jade pieces are 100% natural, untreated jadeite or nephrite. We do not sell dyed or chemically treated jade. We only sell authentic untreated jade.
Do your items come with certification?
Yes. Every jade piece includes our in-house certification of authenticity. In addition, 99% of our pieces have been evaluated by our partner gemology labs. These labs are among the most respected in the jade industry, with strict standards for evaluation.
Their reports are issued in Chinese, as 95% of the world’s jade trade is based in China; for your convenience, we provide an English certification from our store. If you would like the original lab certificates, we are happy to provide them upon request.
We stand behind the authenticity of our jade with a lifetime guarantee.
We can also facilitate evaluation through the Gemological Institute of America (GIA) at their standard service fee (usually around $100-$200).
Do you sell Grade A Jade?
Yes. “Grade A” (or “Type A”) jade refers to untreated, natural jadeite jade — and that is the only jadeite jade we sell. We exclusively offer authentic, natural, untreated jadeite. We do not sell treated jadeite of any kind (Type B, Type C, or Type B+C).
Does my piece come with a Gemological Institute of America (GIA) certificate?
Our pieces do not include GIA certificates unless specifically stated in the product listing. However, we can facilitate submission to the Gemological Institute of America (GIA) at their standard service fee. Please reach out if you would like a GIA certificate with your piece.
Shipping, Returns & Orders
Do you do custom orders?
We do not currently offer custom bails, metalsmithing, or carving services. However, for beading, bracelet, necklace modifications, feel free to contact us with your request and we’ll be happy to assist.
Do you buy jade pieces?
No. We do not purchase jade from clients. All of our raw jade and pieces are sourced directly from trusted suppliers to ensure authenticity and quality.
Where are you located?
We are located in Texas, USA. We provide fast shipping with tracking to anywhere in the USA and many other countries.
How much is shipping?
Orders over $100 include complimentary shipping in the USA. There are expedited options available at checkout. International order shipping price depends on the destination. For international orders, a contact number must be provided because the shipping carrier requires it.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition. For full details and instructions on how to start a return see here: Return Policy
What is NoFraud?
NoFraud is a secure third-party fraud prevention service we use to help protect our customers and ensure all orders are safe and authorized. We use industry-leading security tools to ensure every purchase is safe. In some cases, they may reach out to verify order details before shipment. This helps prevent unauthorized transactions and protects both you and our store from fraud. If you receive a message from NoFraud, it is legitimate and part of our normal order security process. Your information is handled securely and only used for verification purposes. If you have any questions, feel free to contact us — we’re happy to help.
You can learn more about their service here: https://www.nofraud.com
Jade Education & Care
What is the difference between jadeite and nephrite?
Jade is actually composed of two different minerals: jadeite and nephrite. Jadeite is rarer and often more valuable, known for its vibrant colors and translucency. Nephrite is more common but highly prized for its toughness, smooth texture, and rich, deep tones. We offer both jadeite and nephrite, clearly labeled in each product listing so you know exactly what you are purchasing.
For more details, see our article here: Differences between Jadeite and Nephrite
Why do some jade pieces have different prices?
The price of jade is determined by several key factors, including the type of jade (nephrite or jadeite), color, translucency, size, and the intricacy of carving. Because of these factors, jade can range from modestly priced pieces to rare, investment-grade treasures.
For more details, see our blog article: What Factors Determine the Price of Jade?
How can I tell if jade is real?
Natural jade has a smooth, cool feel, high density, and subtle natural variations in color and texture. However, visual inspection alone is not always reliable, which is why certification is important. At Aria Collection, every piece is verified and backed by our authenticity guarantee so you can purchase with confidence.
Is jade durable enough for everyday wear?
Yes. Jade is an exceptionally tough gemstone, especially nephrite, which has been valued for centuries for its durability. While jade is strong, we still recommend removing jewelry during heavy impact activities such as exercise to preserve its polish and longevity.
How should I care for my jade jewelry?
Jade is very easy to care for. Simply clean it with mild soap and lukewarm water, then dry with a soft cloth. Avoid harsh chemicals, ultrasonic cleaners, or prolonged exposure to extreme heat. With proper care, jade can last for generations.
Is jade considered an investment gemstone?
Yes—fine jadeite can be collectible and hold long-term value. Like art, value depends on quality: color, translucency, texture, size, and craftsmanship. Type A (natural, untreated) jadeite is the standard for serious collecting, and high-quality jadeite bangles are especially prized as heirlooms due to their rarity and tradition.
Why does natural jade have variations?
Natural jade forms over millions of years, which creates unique color patterns, inclusions, and textures. These natural variations are part of what makes each piece one of a kind and a hallmark of genuine jade.
Do jade pieces have natural inclusions?
Yes. Natural untreated jade may contain internal textures, color zoning, or mineral inclusions. These are normal and help distinguish natural jade from treated or synthetic material.
Why buy jade from Aria Collection?
We specialize exclusively in natural, untreated jade, carefully curating each piece for quality, craftsmanship, and authenticity.
- We only sell untreated Type A jadeite and untreated nephrite, with no dyes, polymers, or treatments.
- USA-based seller
- Lifetime authenticity guarantee
- Detailed, transparent product descriptions
- Fast, thoughtful customer support
Our mission is to make authentic jade accessible through honesty, education, and trust.