Frequently Asked Questions
Is your jade real?
Yes. All of our jade pieces are 100% natural, untreated jadeite or nephrite. We do not sell dyed or chemically treated jade. We only sell authentic untreated jade.
Do your items come with certification?
Yes. Every jade piece includes our in-house certification of authenticity. In addition, 99% of our pieces have been evaluated by our partner gemology labs. These labs are among the most respected in the jade industry, with strict standards for evaluation.
Their reports are issued in Chinese, as 95% of the world’s jade trade is based in China; for your convenience, we provide an English certification from our store. If you would like the original lab certificates, we are happy to provide them upon request.
We stand behind the authenticity of our jade with a lifetime guarantee.
We can also facilitate evaluation through the Gemological Institute of America (GIA) at their standard service fee (usually around $100-$200).
Do you do custom orders?
We do not currently offer custom bails, metalsmithing, or carving services. However, for beading, bracelet, necklace modifications, feel free to contact us with your request and we’ll be happy to assist.
Do you sell Grade A Jade?
Yes. “Grade A” (or “Type A”) jade refers to untreated, natural jadeite jade — and that is the only jadeite jade we sell. We exclusively offer authentic, natural, untreated jadeite. We do not sell treated jadeite of any kind (Type B, Type C, or Type B+C).
Do you buy jade pieces?
No. We do not purchase jade from clients. All of raw jade and pieces are sourced directly from trusted suppliers to ensure authenticity and quality.
Does my piece come with a Gemological Institute of America (GIA) certificate?
Our pieces do not include GIA certificates unless specifically stated in the product listing. However, we can facilitate submission to the Gemological Institute of America (GIA) at their standard service fee. Please reach out if you like a GIA certificate with your piece.
Why so some jade pieces have different prices?
The price of jade is determined by several key factors, including the type of jade (nephrite or jadeite), color, translucency, size, and the intricacy of carving. Because of these factors, jade can range from modestly priced pieces to rare, investment-grade treasures.
For more details, see our blog article: What Factors Determine the Price of Jade?
Where are you located?
We are located in Texas, USA. We provide fast shipping with tracking to anywhere in the USA and many other countries.
How much is shipping?
Orders over $100 have complementary shipping in the USA. There are expedited options available at checkout. International order shipping price depends on the destination. For international orders, a contact number must be provided because the shipping carrier requires it.
What is your return policy?
We have a 30 day return policy.
For more details, see here: Return Policy