Shipping policy

  1. Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  2. Shipping Rates: Shipping rates are calculated at checkout and are based on the weight of the package and the destination address.
  3. Delivery Time: Delivery times may vary depending on your location and shipping method chosen at checkout. Estimated delivery times are provided by the carrier and are not guaranteed.
  4. Shipping Methods: We offer several shipping options, including standard shipping and expedited shipping. Shipping methods and carriers may vary depending on your location and the products you have ordered.
  5. Shipping Restrictions: Some products may be subject to shipping restrictions due to their size, weight, or other factors. We reserve the right to refuse or cancel any order that violates these shipping restrictions.
  6. Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package online.
  7. International Shipping: We offer international shipping to select countries. Shipping options will be provided at checkout. Your country may charge customs and duties; this is the responsibility of the buyer. You must provide a contact number as required by the shipping carrier for international shipping.
  8. Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim.
  9. Returns: For information about our returns policy, please refer to our Returns and Refunds page.
  10. Orders over $500 will come with signature required; someone will need to be home to receive the package or it will be held at the local USPS, UPS, or Fedex facility.
  11. Use of Package Reroute Services: To protect against fraud and ensure a smooth delivery process, we do not support or authorize the use of third-party package rerouting services (e.g., UPS My Choice or similar). If a package is rerouted during transit, the transaction becomes final, and eligibility for refunds, exchanges, or returns will be voided. If you require a shipping address change, please contact us directly before shipment for assistance. Once the package is in transit, any rerouting is at the customer’s risk.
  12. Contact Us: If you have any questions or concerns about our shipping policy, please contact us at info@ariadesigncollection.com. We are happy to help!